Your staff probably know their way around the operations, but your organisation may not be able to spare time to conduct the relevant research and write the required documents.

Madeleine Laming is a highly experienced researcher in the social sciences.
She is familiar with qualitative, quantitative and mixed methods, and has produced reports for government departments, universities and not-for-profit organisations as well as handbooks, newsletters and a wide range of professional publications including guidelines for professional practice.